The FOSS complaint-handling procedure
I am here to manage any complaints you may have about your experience with FOSS. Please help us to respond effectively by giving as much detail as possible, for example, the name of an instrument, delivery date, your location and the nature of the problem.
We will do our best to resolve your complaint.
Your complaint is registered and assigned to a complaint-handler. Depending on the nature of the issue, a technical expert may also be assigned.
Initially, you can expect the complaint-handler to respond within 48 hours and the subsequent handling procedure is then tracked by FOSS until satisfactory completion. You will then receive a confirmation notice and FOSS will contact you for feedback about how your complaint was handled.